123bet Terms and Conditions

1 General Terms and Applicability

These terms and conditions ("Terms") apply to all services provided through the 123bet platform. Using our services via the 123bet website, mobile application, or any other channel means you fully accept these terms. Please read them carefully before accessing the site.

These terms form a legal agreement between the user ("you" or "member") and the 123bet platform. If you disagree with any part of these terms, you are requested to refrain from using our services.

In these terms, "platform" refers to 123bet's website, app, and all associated digital services. These terms apply to users based in Bangladesh.

2 Account Registration and Eligibility

2.1 Age and Eligibility Requirements

To open an account on 123bet and use any betting or casino services, you must be at least 21 years of age. If the age information provided at registration is found to be incorrect or false, the account will be closed immediately and the funds held in that account may be forfeited.

2.2 One Account Policy

Each individual may open only one account. If a person is found to have multiple accounts, they will be closed as soon as they are identified. Bonuses or winnings earned across multiple accounts will not be paid out.

2.3 Accuracy of Registration Information

You must provide accurate and complete information at the time of registration. This includes your full name, mobile number, and date of birth. Additional documents may be requested at any time for identity verification.

• Providing incorrect or false information will result in account suspension.
• The registered mobile number and payment method must be in the same person's name.
• Use of third-party payment methods is strictly prohibited.

3 Account Management and Security

3.1 Password and Login Security

Keeping your account password confidential is entirely your responsibility. Do not share your password with anyone. If you believe someone is using your account without authorisation, notify the 123bet support team immediately.

3.2 Account Transfer Prohibited

Transferring, selling, or sharing an account with another person is strictly prohibited. Placing bets on behalf of someone else using your own account is also not permitted. If such activity is detected, the account will be closed without delay.

3.3 OTP Verification

For security purposes, OTP verification may be required for certain activities. Never share an OTP with an unknown person, and report any suspicious activity to support immediately.

4 Deposit and Withdrawal Policy

4.1 Approved Payment Methods

The approved mobile banking methods for deposits and withdrawals on 123bet are: bKash, Nagad, Rocket, and Upay. Transactions through any other method will not be processed.

4.2 Minimum Limits

• Minimum deposit: ৳100 (per method).
• Minimum withdrawal: ৳800.

4.3 Withdrawal Process and Timing

Withdrawal requests are generally processed within 15 minutes to 2 hours. Identity verification must be completed before a withdrawal request can begin processing.

4.4 Transaction Verification

123bet reserves the right to conduct verification procedures at any time to ensure all transactions have been carried out correctly. Any unusual or suspicious transaction may be placed on hold until an investigation is complete.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳15,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example, on a ৳1,000 deposit, a ৳1,000 bonus gives a total balance of ৳2,000, and a total of ৳25,000 (৳1,000 × 25) must be wagered before the bonus funds can be withdrawn.

5.2 General Bonus Policy

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering is completed.
• Each promotion has its own wagering requirements and validity period — refer to the details of the relevant promotion.
• Another promotion cannot be activated while one is already active, unless specifically stated otherwise.
• If bonus abuse is detected, the bonus will be cancelled and the account will be reviewed.
• 123bet reserves the right to modify or cancel any promotion.

5.3 Other Promotions

Various promotions are available, including weekly reload rewards, cricket festival bonuses, birthday special gifts, refer-a-friend rewards, and weekend slot bonuses. Each promotion has its own eligibility requirements, wagering requirements, and validity period. For more details, visit the Bonus page.

6 Betting and Gaming Rules

6.1 Betting Responsibility

Once confirmed, a bet cannot be changed or cancelled. It is entirely your responsibility to check all information, odds, and terms before placing a bet. If a bet is voided due to a technical error or connection interruption, the stake for that bet will be refunded.

6.2 Result Determination

All sports betting results are determined based on the announcement of the relevant official authority. In the event of any dispute over a result, 123bet's decision will be considered final.

6.3 Maximum Winnings Limit

123bet sets a maximum payout limit for winnings on a single bet or game session. This limit may vary depending on the specific game or bet type.

6.4 Technical Errors

Bets placed based on odds or payouts incorrectly displayed due to a software error or display issue may be considered void. 123bet reserves the right to cancel bets placed during a technical malfunction.

7 Prohibited Activities

The following activities are strictly prohibited on the 123bet platform:

• Participating in or assisting with any activity related to match-fixing or manipulation.
• Placing bets using bots, automated software, or any other technical means.
• Operating multiple accounts for the purpose of abusing the bonus system.
• Engaging in money laundering or any other illegal financial activity.
• Fraudulent conduct towards 123bet staff.
• Attempting to find security vulnerabilities in the platform or attempting to hack it.
• Fraudulent or threatening behaviour towards other members.

Involvement in any of the prohibited activities listed above will result in permanent account closure and funds may be forfeited.

8 Account Suspension and Closure

8.1 By 123bet

In cases of violation of these terms, suspicious activity, or security risk, 123bet reserves the right to suspend or close your account without prior notice. Any legitimate balance that existed before the account was closed may be returned after review.

8.2 By You

If you wish to close your account yourself, contact the support team via live chat or email. Any active bonus at the time of account closure will be automatically cancelled.

9 Responsible Gaming and Age Limit

123bet believes that online betting and gaming is a form of entertainment — not a source of income. All members are advised to play within their means.

If you feel that your own or someone you know's gambling habits are getting out of control, please read our responsible gaming guidelines and seek support if needed. We offer self-exclusion, deposit limits, and other protective tools.

• The minimum age to use all casino and betting services is 21 years.
• If a minor attempts to open an account, access from their device will be permanently blocked.
• If age is found to be falsified during identity verification, the entire balance will be forfeited.

10 Privacy and Data Protection

Details on how your personal information is collected, stored, and used during registration and while using the platform can be found in our Privacy Policy. Using the site means you also agree to that policy.

123bet uses SSL encryption and industry-standard security technology to protect your personal information. However, transmitting data over the internet is not entirely risk-free — please stay alert in protecting your own information as well.

10.1 Sharing Information with Third Parties

Your personal information may be shared with designated third parties solely for the purposes of payment processing, identity verification, and compliance with applicable law. Information is not sold to any third party for marketing purposes.

11 Service Limitations and Disclaimer

123bet strives to ensure uninterrupted service as much as possible. However, service may be temporarily disrupted due to technical maintenance, server upgrades, natural disasters, or other unavoidable reasons.

• In the case of bets in progress when a service disruption occurs, 123bet's decision is final.
• 123bet is not directly responsible for faults in third-party game software, but assistance will be provided to resolve issues.
• 123bet's liability for direct or indirect losses arising from use of the platform is limited.

In the event of any dispute or complaint, all records will be settled on the basis of data stored on 123bet's servers.

12 Changes to Terms

123bet reserves the right to amend, update, or revise these terms at any time. Members will be informed of significant changes via a notification in their account or an announcement on the site.

If you continue to use the platform after changes have been made, it will be assumed that you have agreed to the new terms. You are therefore advised to visit this page regularly to stay informed about the latest terms.

13 Contact and Dispute Resolution

If you have any questions about these terms or need clarification on any matter, please contact the 123bet support team. Our support is available 24/7 via live chat in both Bengali and English.

If you have a complaint, please raise it via live chat first. If it cannot be resolved there, write to us in detail by email: [email protected]

We aim to resolve all complaints within a reasonable time. For general information about the site's services, terms, or any other matter, you may also visit our FAQ section.

These terms form the basis of the relationship between 123bet and its users. To learn more about 123bet, visit our About Us page. These rules have been set to protect the interests of all parties, and we want every member to have a safe and enjoyable experience.