For players aged 21+

Responsible Gaming Commitment

123bet believes that betting and casino games should be a source of enjoyment — not stress or harm. On this page you can learn how to set your own play limits, recognise warning signs, and seek help when needed.

For players aged 21 and above only

123bet's Commitment

At 123bet, we want every user to play with awareness and within their own means. Betting is a form of entertainment, but it can also lead to financial loss or mental health issues without proper control. That is why responsible gaming is built into the foundation of our platform.

Our Terms and Conditions clearly state that no person under the age of 21 is permitted to open an account or play on this site. The age verification process begins at registration, and we reserve the right to temporarily suspend any account at any time in suspicious cases until verification is complete.

Betting always carries the possibility of loss. Never bet more than you can afford to lose. Enjoy the games, but always keep in mind that they should not harm your family, career, or financial stability.

Our Privacy Policy explains how we keep your information secure and how that information is used to operate the responsible gaming tools.

Self-Control Tools

123bet offers several features that let you stay in control of your play.

Deposit Limits

Set a fixed daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made for that period.

Loss Limits

If your losses exceed a set amount, the system will automatically pause your play temporarily.

Session Time Limits

Set a limit on how long you play in one session. When the time is up, you will be logged out of your account automatically.

Take a Break

If you feel you need a short break, you can temporarily pause account activity for anywhere between 24 hours and 30 days.

Self-Exclusion

If you are experiencing longer-term issues, you can request to close your account permanently or for an extended period. Contact us via live chat and the support team will act quickly.

Reality Reminders

At set intervals during play, a message will appear reminding you how long you have been playing and how much you have deposited so far.

To use these tools, contact the 123bet support team anytime via 24/7 live chat or email — assistance is available in both Bengali and English. Detailed questions and answers about these tools can be found on our FAQ page.

Warning Signs of a Problem

If the following signs appear, it may mean that play is going out of control.

Betting addiction often develops gradually — it may not be obvious at first. If you notice any of the following signs in yourself or a family member, seek help promptly.

  • Repeatedly placing larger bets to try to recover lost money ("chasing losses")
  • Hiding your betting from family or friends, or lying about it
  • Wanting to stop but being unable to, and starting again repeatedly
  • Taking out loans or dipping into savings to fund your play
  • Spending more time betting while neglecting work, studies, or family responsibilities
  • Feeling restless, irritable, or anxious when you cannot play
  • Thinking about betting so much that it affects your sleep or ability to focus on daily tasks

Where to Get Help

123bet Support Team

For any issue, contact 123bet's 24/7 live chat or email. Support is available in both Bengali and English. You can also make self-exclusion or limit requests through these same channels.

Family and Close Ones

Talk to a family member or a trusted friend. Acknowledging the problem is the first and most important step. The people close to you can help you make the right decisions.

Professional Advice

Speak with a mental health professional or addiction counsellor. There are various government and private mental health centres in Bangladesh where you can receive confidential support.

Steps to Self-Exclude

  • Open live chat and tell the support representative that you want to self-exclude.
  • Let them know how long you want the exclusion to last — temporary (30 to 180 days) or permanent.
  • Provide some account details to verify your identity.
  • Once you receive a confirmation message, the exclusion will be in effect and you will no longer be able to log in to the account.
  • For permanent exclusion, the account cannot be reactivated before the period ends.

Core Principles of Responsible Gaming

Before betting or playing casino games, ask yourself: is this for entertainment, or do you see it as a way to earn money? In reality, betting is not a reliable source of income — in any given game, the chance of losing may be greater than the chance of winning.

Before playing at 123bet, set a budget and stick to it strictly. Only spend money you are comfortable losing. The urge to place bigger bets after a win, and increasing your bets to recover losses, are both habits that can cause serious harm.

Keep in mind that betting under the influence of alcohol or while under other mental stress is not advisable. In that state, your ability to make decisions is reduced and you are more likely to take excessive risks.

To learn more about us and understand how 123bet operates, read the About Us page.

Frequently Asked Questions

No one under 21 may open an account or place bets at 123bet. Age verification takes place at registration, and in suspicious cases an account may be temporarily suspended while the necessary documents are requested.

Yes. Once a request is made via live chat and identity verification is complete, self-exclusion takes effect immediately. After that, it will not be possible to log in or place bets on that account.

No. To support responsible gaming, reducing a deposit limit is instant, but a request to increase the limit takes some time to process. This delay is intentional, so that decisions are not made impulsively in the moment.

Start by talking to them directly — with empathy, not accusation. If they are a 123bet user, let the support team know. Recommend professional mental health support and, above all, stay by their side.

Any balance in the account remains safe during a break or self-exclusion period. For permanent exclusions, contact the support team to arrange a withdrawal — they will help complete the process.

Some straightforward signs of responsible play are: you have a pre-set budget and are sticking to it; you are not placing larger bets to chase losses; you are not taking time away from family or work to play; and you do not feel restless when you cannot play. If these apply to you, your play is under control.

Further Reading

Terms and Conditions

Find out in detail about the terms of use, age restrictions, and account-related rules.

Read Terms and Conditions

Privacy Policy

Learn how your personal information is collected, stored, and used.

View Privacy Policy

FAQ

A collection of frequently asked questions about accounts, payments, and bonuses.

Read the FAQ

About Us

Learn how 123bet operates and who built this platform.

Learn About Us