123bet FAQ — Answers to All Your Questions

After submitting a withdrawal request from 123bet to bKash, the money typically arrives within 15 minutes to 2 hours. There may be a slight delay during rush hours or due to technical issues. The same timeframe applies to Nagad and Rocket as well. If you have been waiting for more than 2 hours, contact live chat directly.

Yes, withdrawals on 123bet are open 24 hours a day, 7 days a week — whether it is night or a public holiday. Requests can be sent at any time via bKash, Nagad, Rocket, and Upay, and the same processing time of 15 minutes to 2 hours applies. However, there may occasionally be a slight delay at night due to banking infrastructure.

The minimum withdrawal amount on 123bet is ৳800. Requests below this amount will not be processed. The minimum deposit amount is ৳100. The same limits apply across all methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your balance is sufficient and any bonus wagering requirements have been met.

If a withdrawal request has shown as "pending" for more than 2 hours, first check whether KYC verification has been completed on your account. Then contact 123bet live chat with your transaction ID and amount. Providing the request date and mobile number usually speeds up the resolution. Never submit the same request a second time.

Currently, bKash, Nagad, Rocket, and Upay are supported for withdrawals from 123bet. Rocket is Dutch-Bangla Bank's mobile wallet. The same four methods are available for deposits. The same processing time and minimum limit apply to each method. It is recommended to withdraw to a number registered in your own name.

All activities on 123bet, including casino and sports betting, are for those aged 21 and above. Age is verified at registration, and identity confirmation may be requested at any point during account use. Protecting minors is one of 123bet's top priorities.

Start by reading 123bet's responsible gaming page — it contains self-control tools and support information. You can also reach out directly via live chat; the support team can assist in Bengali. Remember, gambling is a form of entertainment — not a reliable source of income. If you notice warning signs, seek help without delay.

Some common warning signs: betting beyond your budget, repeatedly playing to recover losses, neglecting family or work because of gambling, and being unable to stop betting. If you experience these, contact 123bet and follow the responsible gaming guidelines. Awareness is the first step.

A cooling-off is a break for a set period — from a few days to a few weeks. Self-exclusion is a longer-term break, during which access to your account is temporarily suspended. Send a request to 123bet via live chat or email for either option. The support team will help complete the process.

Yes, 123bet lets you set your own daily, weekly, or monthly deposit limit. Contact us via live chat or email to set it up. This limit is an effective way to keep your budget in check and is a key part of responsible gaming.

The most popular markets in cricket betting are match winner, toss winner, over/under (total runs), top run-scorer, top wicket-taker, and innings total. These markets are most active during BPL and T20 World Cup matches. Bet volumes are generally much higher for Bangladesh Tigers matches.

Decimal odds represent the total return per ৳1 staked (including the original stake). Example: Team A's odds are 2.10, Team B's are 1.75 — a ৳1,000 bet on Team B returns ৳1,750 in total if they win (profit ৳750); if they lose, the full ৳1,000 is gone. The lower the odds, the more favoured the team, and the smaller the profit if they win. See the cricket betting guide for explanations of different formats.

Yes, 123bet accepts bets on all formats — BPL, IPL, T20 World Cup, Test series, and One Day Internationals. Extra markets are available for Bangladesh Tigers international series. Match schedules and odds are updated regularly.

Yes, live in-play betting is available at 123bet. After a match starts, odds change ball by ball and new markets open up, such as next wicket and runs in the next over. Live betting requires quick decisions, so follow the match closely before placing a bet.

If a match is declared no-result due to rain or any other reason, all bets on that match are generally cancelled and stakes are refunded. If a match completes the required number of overs, the result may stand — the specific rules are set out in 123bet's terms and conditions.

The minimum deposit at 123bet is just ৳100. You can start playing slot games with this amount. Each slot has its own minimum bet — many games start from as low as ৳1–৳5, which suits players with a smaller budget. Choose your market according to your budget.

If you want to play longer on a small budget, choose low-volatility slots — they pay out more frequently, though each win is relatively smaller. Games like Gates of Olympus (Pragmatic Play, max RTP 96.50%) or Starlight Princess (Pragmatic Play, max RTP 96.50%) offer good entertainment at medium volatility. Always play within your budget.

In a progressive jackpot, a small portion of every bet goes into a central pool. The more players bet, the larger the pool grows. When a specific combination or bonus is triggered, one lucky player wins the entire pool. After it is won, the pool resets and starts again. The jackpot amount is not fixed in advance.

In most slots, a free spins round is triggered when a set number of scatter symbols land together. During this bonus round, extra multipliers or special symbols may become active. Each game has its own free spins rules — check the game's paytable or help section for details. The number or value of free spins is not fixed in advance.

Many slots have a demo or free-play mode where you can try the game with virtual credits and no real-money risk. It is a good way to understand a new game's mechanics. Winnings in demo mode cannot be withdrawn; you need to deposit into your 123bet account to play for real money.

123bet has two support channels: 24/7 live chat and email. Live chat is the fastest — use it for urgent issues. Email is better for sending detailed documents or screenshots. Both channels are available in Bengali and English.

Yes, the 123bet customer support team assists in both Bengali and English. The team is set up with Bangladeshi users in mind, so describing your issue in your native language will get you a solution easily. Feel free to write in Bengali without hesitation.

The faster you give the support team what they need, the faster your issue gets resolved. You will typically need: account username, transaction ID, date and amount, and a brief description of the problem. For payment issues, have the last four digits of your mobile wallet number ready. Send screenshots by email if you have them.

Yes, 123bet's live chat and email support are available 7 days a week, 24 hours a day — including Eid, Puja, and all other holidays. You will get a response even if you contact us at night or early in the morning, though live chat is generally the fastest.

For email support, state the type of issue in the subject line (e.g., "Withdrawal problem — Transaction #XXXX"). In the body, include your account name, a description of the problem, and any relevant screenshots. Writing in Bengali is perfectly acceptable. The 123bet support email address can be found on the contact page of the site.