123bet's Privacy Policy

1 Introduction and Scope

123bet is an online betting and gaming platform that provides services for users in Bangladesh. When you use our services, you provide us with certain information, or information is generated automatically. This privacy policy has been established to ensure that such information is handled properly.

This policy applies equally to the 123bet website, mobile application, and other digital services. To learn more about our platform, read the About Us page, which explains the range and purpose of 123bet's services.

As used in this policy, "personal information" refers to any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial information, or device-related data.

2 Types of Information Collected

2.1 Registration and Identity Information

When opening an account, 123bet collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or other document details for identity verification
• User-chosen username and password (passwords are always stored in encrypted form)

2.2 Financial Information

During deposit and withdrawal processes, mobile banking account numbers and transaction details are stored. 123bet processes transactions via bKash, Nagad, Rocket, and Upay, and handles the necessary information received from the relevant payment gateways.

2.3 Transaction and Gaming History

Your betting activity, win/loss history, bonus usage records, and account balance changes are stored automatically.

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login duration and location data
• Session ID and cookie data

3 How Information Is Collected

123bet collects information in the following ways:

3.1 Directly Provided Information

You provide information directly through completing registration forms, the account verification process, contacting the support team, and any surveys or feedback forms.

3.2 Automatic Collection

When browsing the website or app, technical information is automatically stored via cookies, web beacons, and log files. This information is used to improve the performance of the platform.

3.3 Information Received from Third Parties

Necessary verification information may be collected from payment providers and identity verification agencies. This information is used solely to confirm the validity of transactions.

4 Purpose of Using Information

Collected information is used for the following purposes:

4.1 Account Management

Information is used to create, verify, and maintain your 123bet account. Information is also required to manage OTP verification and two-factor security to ensure login security.

4.2 Transaction Processing

Financial information is required to verify and complete deposit and withdrawal requests. Accurate information helps complete the withdrawal process, usually within 15 minutes to 2 hours.

4.3 Customer Support

If any issue arises with your account, our 24/7 live chat and email support team can use your information to provide a quick resolution.

4.4 Promotional Communications

Bonus offers, promotional information, and important updates may be sent to your registered mobile number or email. You may request to stop receiving these messages at any time.

4.5 Fraud Prevention

Information is analysed to detect irregularities such as opening multiple accounts, bypassing approved transaction methods, or misusing bonuses.

5 Data Storage and Security

5.1 Encryption and Security Measures

123bet uses SSL (Secure Socket Layer) encryption technology, which keeps all information transferred between you and our servers secure. Passwords and sensitive financial data are always stored in encrypted form in the database.

Our server infrastructure is managed through firewalls, intrusion detection systems, and regular security audits.

5.2 Data Retention Period

All data is retained while the account is active. Even after an account is closed, records related to financial transactions may be retained for a set period for legal and audit requirements.

5.3 Access Controls

Only authorised staff may access your personal information, and only when required in the course of providing services. All staff operate under confidentiality agreements.

6 Sharing Information with Third Parties

123bet never sells your personal information. However, information may be shared on a limited basis in the following circumstances:

6.1 Payment Providers

The minimum necessary information is exchanged to complete transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay. These organisations operate under their own privacy policies.

6.2 Technology Service Providers

Hosting, analytics, and security service providers may only use information within the scope of their contracted services and may not disclose it to third parties.

6.3 Legal Obligations

It is our legal duty to provide information in response to a court order or a lawful request from a competent authority. In such cases, we will provide only the specific information requested.

7 Cookies and Tracking Technologies

Cookies are small data files stored on your device that help improve the quality of the service.

7.1 Use of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security.
• Functionality Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand how the website is used.

7.2 Cookie Controls

It is possible to disable cookies from your browser settings, though some services may become limited. Without essential cookies, the platform may not function properly.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may ask to know what information 123bet holds about you. On the basis of a written request, we will provide the information within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. This can be done through account settings or by contacting the support team.

8.3 Right to Close Your Account

You may request to close your account at any time. However, the account closure process will take effect only after any pending transactions have been completed.

8.4 Right to Opt Out of Promotional Messages

If you do not wish to receive bonus and promotional messages, you may inform the support team. Essential account notifications (such as transaction confirmations) are not covered by this.

9 Privacy of Minors

All 123bet services are for individuals aged 21 or above only. We do not knowingly collect or store any information from minors.

If a minor accidentally creates an account and we detect it, that account and all associated information will be deleted immediately. For more details on responsible gaming, visit our Responsible Gaming page.

We urge parents and guardians to stay aware of your child's online activity and take the necessary steps to prevent their access to betting platforms.

10 Policy Changes

123bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed, and for significant changes, a notification will be sent to the registered mobile number or email.

Continued use of the site after an update will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly. Our Terms and Conditions also include matters related to this privacy policy.

If you wish to compare with a previous version, please contact our support team.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly:

For privacy-related requests, please write "Privacy Request" as the email subject and send from your registered email address.